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Guarantee does not include The Beary Big Box.

We are committed to providing top-quality products to our customers. If you are not completely satisfied with our Charmin Forever Roll or the KES Freestanding Toilet Paper Holder within 30 days of purchase, we’ll refund the purchase price on the credit card account you used.*

We will refund your purchase up to the price of one Starter Kit per Household.

Request your refund by clicking on the contact link.  Be sure to include your name and order #.


United States
*Money back guarantee lasts for 30 days after purchase. Money back issued to credit card used for purchase. Offer limited to US residents only, 18 years of age or age of majority or older. Limit one refund per name, household, or address for up to the price of one Starter Kit. Use of multiple addresses or P.O. boxes to obtain additional refunds is fraud and may result in prosecution. Multiple submissions will not be acknowledged or returned. Refund is limited to the purchase price and excludes taxes and any incidental or consequential damages, negligence, strict liability or any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This guarantee gives you specific legal rights and you may also have other rights, which vary from state to state. This form must accompany your request. If purchaser’s name, order date, and receipt are not included in the request for refund, your refund will not be issued.  Reproduction, alteration, sale, trade, or purchase of this official form or proof of purchase is prohibited. Proof of purchase must be obtained from product purchased by you. No requests from groups, clubs, or organizations will be honored. We will not honor incomplete submissions. Not responsible for lost, late, or undelivered submissions. Please allow 3-4 weeks for refund. To check the status of your refund, please click on the blue button to the bottom right of the page or fill out our contact form.

Trust is a cornerstone of our corporate mission and the success of our business depends on it. P&G is committed to maintaining your trust by protecting personal information we collect about you, our customers. For full details of our privacy statement, visit

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