INTRODUCTION & ACCEPTANCE OF TERMS

This website offers consumers a convenient way to find, learn about, and purchase products from Charmin (“we”,” us”, or “our”). We provide this website (the “Site”) subject to the terms and conditions set forth herein (the “Agreement”). The terms of this Agreement apply whether you are just visiting the Site or are a registered Account user (as described below). By using the Site, you acknowledge that you have read and understand this Agreement and that you agree to be bound by all of its terms. If you do not agree to all of the terms set forth in this Agreement, please do not use the Site.

Your use of this Site shall be governed in all respects by the laws of the state of Ohio, U.S.A., without regard to choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this Site shall be in the state or federal courts located in Hamilton County, Ohio.
In accordance with our Charmin Store Policies, to make a purchase online, you must be a legal resident of the 50 states of the United States of America or the District of Columbia and be at least 18 years of age.

MODIFICATION OF THIS AGREEMENT

We may modify this Agreement or other policies set forth on the Site from time to time. When we modify this Agreement, we will update the “Last Updated” line above. It is your responsibility to regularly review this Agreement. Your use of the Site following the posting of an updated Agreement constitutes your acceptance of such updated Agreement.

SEVERABILITY

If any part of this Agreement is found to be invalid or unenforceable, that shall not affect the validity or enforceability of any other provision of this Agreement.

PRIVACY

Your use of the Site is also subject to our Privacy Policy.

YOUR ACCOUNT

The use of certain services on the Site requires the user to have established a user account (an “Account”). There is no charge to establish or maintain an Account, and an Account is not required to make a purchase from the Site. In order to establish an account, you must:

• Provide us with your name, a valid e-mail address, and such other information as we may require from time to time;
  
  
• Create a password; and
  
  
• In accordance with our Charmin Store Policies , to make a purchase online, you must be a legal resident of the 50 states of the United States of America or the District of Columbia and be at least 18 years of age

You are solely responsible for maintaining the confidentiality of your password(s) and for restricting access to your computer, and for all activities that occur under your Account or password. We will not be liable for any loss that you may incur as a result of someone else using your Account or password, either with or without your knowledge. You agree to be responsible for losses incurred by us or another party due to someone else using your Account and/or password either with or without your knowledge. You agree to notify us immediately of any unauthorized use of your Account and/or password(s) and any other breach of security relating to the Site. You agree that any information you provide to us will be current, accurate and complete and that you will keep such information up to date by notifying us of any changes.

We reserve the right to terminate any Account at any time in our sole discretion, including without limitation for any failure to comply with these Terms of Use, any fraud or abuse, or any misrepresentation that you or anyone using your Account may make to us.

RESERVATIONS AND PRE-ORDERS

Your placement of a reservation and pre-order does not create a contract for sale. By placing a reservation and pre-order for the Product that is not yet available for sale, you make an offer to purchase the Product subject to these Terms. We (or our third-party payment processor) will obtain an authorization from your bank or credit card Company for no charge. An authorization from your payment card company may stay open for several days or weeks before a charge is actually made.

You may cancel your offer to purchase the Product at any time prior to shipment and you will not be charged. You will receive an email several days prior to the shipment of the reserved Product in which you will have an option to cancel your offer and you will not be charged.

Later, when the Product is offered for sale, we may accept your offer to purchase the Product subject to these Terms. At that time, we (or our third-party payment processor) will capture payment on the payment card you provided and ship your Product. We (or our third-party payment processor) may obtain an additional authorization from your payment card company to confirm necessary funds are available to purchase the Product requested.

We reserve the right to cancel or refuse any order for any reason at any time prior to shipment, including after an order has been submitted, whether or not the order has been confirmed. We may attempt to contact you if all or a portion of your order is cancelled, or if additional information is needed to complete and accept your order.

MAKING A PURCHASE

If you wish to purchase a Product through the Site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to us (or our third-party payment processor) will be accurate, complete and current. You agree to pay all charges incurred by you or any other user of your credit card or other payment mechanism issued to you, including without limitation any applicable taxes and shipping, handling and processing charges, if any, relating to such purchases and transactions. We will charge your credit card when the item you purchased is shipped. Credit card orders shipped to a location other than your billing address may require additional verification. Tax is not collected on orders.

We only sell products to individuals who can purchase with a permitted payment method. You are permitted to purchase only for personal use and not for resale. We may in our discretion refuse and/or cancel any order that we believe may lead to resale. We make no promise that the Product described in the Site are appropriate or available for use outside of the United States. Accessing this Site from territories where its contents are unlawful is prohibited. It is your responsibility to ascertain and obey all applicable laws and regulations with respect to the purchase, possession and use of any Product ordered via the Service.

We reserve the right to refuse to process or complete any transaction, and to cancel any transaction, in our sole discretion.

ORDER ACCEPTANCE POLICY

The advertisement of the Product through the Site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed are subject to additional credit verification. We may also require additional verification or information before shipping any order.

ORDER LIMITATION POLICY

Given the popularity of the Product, we reserve the right to limit the quantities of items that can be purchased.

PAYMENT

We currently accept the following payment methods:

• VISA
  
  
• MasterCard
  
  
• Discover Card
  
  
• American Express

If the payment method you provide cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled.

AVAILABILITY AND PRICING

All products offered through the Site are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue offering without prior notice. Prices are subject to change at any time, but changes will not affect any orders you have already placed. All prices and availability of products are subject to change without notice, up until the order is completed and confirmed. We make every effort to provide you the most accurate information on pricing and availability.

In addition, some of the items may be incorrectly priced or no longer available at the time you place your order. In the event a product is listed at an incorrect price, we have the right to refuse or cancel any orders placed for the product listed at the incorrect price. If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price.
RISK OF LOSS

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

 

CHARMIN SUBSCRIPTION POLICIES

The Charmin Subscription program offers the convenience of automatically delivering products you select right to your door on a schedule you set.

Charmin Price & Promotions

The final cost of each subscription order may vary. We will provide you with the total estimated cost for each subscription order. The estimated cost will be the cost of the item on the day we send you an email notice confirming your subscription order plus sales tax, if any. Applicable discounts or promotions in effect at the time we confirm the price of your subscription order will be applied to your order.

Payment Methods

WE CURRENTLY ACCEPT THE FOLLOWING PAYMENT METHODS FOR SUBSCRIPTION ORDERS:

• VISA
• MasterCard
• Discover Card
• American Express

Subscription Processing and Notification

Your first shipment of each Charmin Subscription order you place will be processed immediately after you sign up. The billing and shipping addresses chosen for your initial order will be saved in your account and used on all future orders.

You will have a chance to review and make changes to your Subscription delivery at any time, but changes need to be made up to 24 hours before the scheduled order date to avoid being billed for your next order.

You will also receive a shipping confirmation email once your package has left the warehouse. The estimated billing amount will be included. The total estimated cost will be the cost of the item plus sales tax, if any. Applicable discounts or promotions in effect at the time we confirm the price of your subscription order will be applied to your order.

Subscription orders scheduled to be processed over the weekend or a holiday will be placed on the next business day.

Unless you make changes to delay or cancel your order, we will charge your selected payment method on the day we process your order. Once an order has been processed and shipped, it is considered the property of the customer and the customer will be billed based on the amount estimated in the order confirmation e-mail. The items may only be returned in accordance with our return policy set forth in the FAQ.

Problems Processing Orders

If any problems arise with the payment method associated with your subscription order, we will notify you via e-mail using the address associated with your Charmin account requesting that you resolve the problem. No additional orders will be processed or shipped until the problem has been resolved.

If a Charmin Subscription item is no longer available, we will notify you and automatically cancel your subscription for that item. No additional orders associated with that subscription will be fulfilled.

You may update your shipping & billing and/or your preferred payment method at any time.

Cancelling Subscriptions

Your subscription and any related Charmin Subscription discount(s) will remain in effect until you cancel your subscription. You can cancel scheduled Charmin Subscription orders at any time.

If you want to cancel an order from the Charmin Subscription program, you can do so up to 24 hours before your recurring order is scheduled to be processed without being billed. Your cancellation will immediately go into effect and you will no longer be charged for the subscription item which was cancelled.

If it is not cancelled one business day prior to the scheduled order date, your items may be shipped and billed based on your account information for that subscription item. Once an item ships, and the shipment and billing is confirmed via e-mail, the items may only be returned in accordance to our return policy.

 

We have 2 options to cancel your subscription account:

To cancel your subscription manually:

1. Log in to your account.
2. At the top, click on “View Subscriptions.”
3. Click on the “View” link to the right of your subscription.
4. Click on “Edit” near the bottom of the popup window to the right of “Cancel Subscription.”
5. A text box will appear. Type in “DELETE” in all caps.
6. The “Unsubscribe” button will turn red. Click on the “Unsubscribe” button.

 To cancel your subscription through customer service:

1. Email us at: https://shop.charmin.com/contact/ asking to cancel your subscription. Please be sure to give us your email address.

SHIPPING AND DELIVERY

Orders will only be shipped to addresses within only the contiguous 48 states of the United States of America. Sorry, we can't ship to APO/FPO/DTO addresses. We strive to ship your order as quickly as possible. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period. The amount of time it takes for you to receive your order will depend on how long it takes us to process your order and how long it takes the carrier to deliver the order to you once it is shipped.

Our preferred shipping carrier is UPS. However, we reserve the right to use other shipping carriers. All items must be shipped to a valid street address. Shipping will be standard delivery and shipping charges are free, but subject to change at any time. Orders are typically delivered within 5 – 8 business days. Actual delivery time depends on shipping distance and may vary. Delivery to some remote addresses may require up to 2 additional days.

All safety warnings, information, instructions, packaging, in-box materials, mobile apps, and support services are provided only in English (U.S.) The products available through the Site are not intended for use outside of the United States. You are responsible for complying with all applicable laws and regulations of the country for which the Device and products are destined. We are not liable or responsible if you break any such law.

RETURNS FOR REFUND OR REPLACEMENT

Return Policy

We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy:

Defective, damaged or incorrect items:

Contact us by phone (1 888-592-8488) or email to connect with a customer service representative and receive your return authorization (if eligible). Do not send personal credit card information over email.

You must have purchased the item from us at https://shop.charmin.com.

If you received a damaged or defective item from us, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item or replacement product, as described in our Refund/Replacement Procedures.

To obtain a refund or replacement, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.

We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.

Damaged or defective items returned without their original packaging will not be eligible for a refund or replacement.

Other returns:

Contact us by phone (1 888-592-8488) or email to connect with a customer service representative and receive your return authorization (if eligible). Do not send personal credit card information over email.

You must have purchased the item from us at https://shop.charmin.com.

For all returns other than damaged, defective or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item(s).

To obtain your refund or replacement product, the item must be returned to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.

Return Procedures

To return an item, contact us by phone (1 888-592-8488) or email to connect with a customer service representative and receive your return authorization (if eligible). Do not send personal credit card information over email.

Customer Service will provide you with a return label, which you will be required to print and affix to the package (if eligible).

Securely pack the item(s) you are returning and include a copy of your original packing slip in an appropriately sized box.

Affix the shipping label on the package to be returned.

After we receive, inspect and process your return, a refund will be issued in accordance with our Refund/Replacement Procedures below.

Return Address:

Money Back Guarantee

We are committed to providing top-quality products to our customers. If you are not completely satisfied with our Charmin Forever Roll or the KES Freestanding Toilet Paper Holder within 30 days or purchase, we’ll refund the purchase price up to the price of one Starter Kit on the credit card account you used for purchase*

For any other questions about the Charmin Forever Roll Money Back Guarantee, contact us by clicking the SUPPORT (?) button on our site.

ADDITIONAL TERMS:

United States

*Money back guarantee lasts for 30 days after purchase. Money back issued to credit card used for purchase. Offer limited to US residents only, 18 years of age or age of majority or older. Limit one refund per name, household, or address for up to one Starter Kit. Use of multiple addresses or P.O. boxes to obtain additional refunds is fraud and may result in prosecution. Multiple submissions will not be acknowledged or returned. Refund is limited to the purchase price and excludes taxes and any incidental or consequential damages, negligence, strict liability or any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This guarantee gives you specific legal rights and you may also have other rights, which vary from state to state. This form must accompany your request. If purchaser’s name, order date, and receipt are not included in the request for refund, your refund will not be issued. Reproduction, alteration, sale, trade, or purchase of this official form or proof of purchase is prohibited. Proof of purchase must be obtained from product purchased by you. No requests from groups, clubs, or organizations will be honored. We will not honor incomplete submissions. Not responsible for lost, late, or undelivered submissions. Please allow 3-4 weeks for refund. For the status of your refund, just click the SUPPORT button on our site to contact us.

Refund/Replacement Procedures

If you are entitled to a refund or replacement product in connection with a return, the following conditions will apply:

Replacement:

Replacement products will be shipped after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for us to ship the new product.

Contact us by phone (1 888-592-8488) or email to connect with a customer service representative for any questions about your replacement product, or to inquire about the status. Do not send personal credit card information over email.

Refund:

Your refund will be in the form of payment used for the purchase.

The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item, as applicable.

Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.

Contact us by phone (1 888-592-8488) or email to connect with a Customer Service Representative for any questions about your return, or to inquire about the status of your refund. Do not send personal credit card information over email.

PRODUCT DESCRIPTIONS

We try our best to be as accurate as possible. However, we do not warrant that the product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. The colors you see will depend on your monitor and we cannot guarantee that your monitor’s display of any color will be accurate. All features, content, specifications, sizes and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures and similar descriptions may be approximate and are provided for convenience only. Packaging may vary from that shown. If a product offered by us is not as described, your sole remedy is to return it unopened in its original packaging in accordance with the Return Policy and Return Procedures.
RISK OF LOSS

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.